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Forum Discussion
samskinnerphd
3 months agoNew Contributor
Problem connecting the Mac desktop app to the Chrome browser extension
I am unable to connect my Mac desktop app to my Chrome browser extension and I can't find anything in the community discussion board to help.
Mac: MacBook Air 2017 running Monterey v. 12.7.6.
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snoringelephant
3 months agoContributor
I had been having the same problem for over a week or two. I came to the community looking for answers and I found this post.
I was having the same "Integration status: Connection problem" error in the 1P extension settings (and my Mac 1Password app was unlocked and configured with a checked checkbox under the Browser setting 'Connect with 1Password in the browser'.
I decided to toggle the 'Connect with 1Password in the browser' checkbox OFF and then ON again.
After I cycled it off and back on, I went back to check my extension settings and the 'Integration status' changed to 'Connected' -- and this, presumably, will resolve the problem in the future.
**** EDITING THE POST ****
Well...it looks like I should not have assumed the problem would go away after the initial success. I am back with the "Integration status: Connection problem" error.
How did I encounter the problem again?
Well...I decided I would open a new Chrome browser using a different Google profile (which also has the 1Password extension configured). When the new browser window opened, the 1Password extension was locked (which...okay...I can understand if it is locked initially when I opened a new profile's browser for the first time). So, I unlocked it...but when I went to the settings, it said that the Integration status was not connecting to the app.
Then, I went back to the original profile's browser and checked the Integration status and it no longer was in a 'Connected' state.
I tried toggling on/off the app's browser setting again, but this time, it did not change the Integration status.
It appears my struggles continue with the connectivity between the app and the Chrome browser extension (rendering the Chrome browser extension continually locking and not 'connected' to the app's installed version of 1Password).