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steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Re: Safari extension doesn't use TouchID any more? And aggressively locks itself?

Hey @johnnynoble, @earthtrip, @eljt1,

I'm sorry for the trouble!

In all three cases it sounds like 1Password in Safari may be having a hard time connecting with your 1Password desktop app. Can you give the steps below a try and let me know if it improves things:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Safari and test if it is working properly.

Let me know if this helps and if not we can continue to troubleshoot.

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And aggressively locks itself?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:67491"},"body":"

Hey @johnnynoble, @earthtrip, @eljt1,

\n\n

I'm sorry for the trouble!

\n\n

In all three cases it sounds like 1Password in Safari may be having a hard time connecting with your 1Password desktop app. Can you give the steps below a try and let me know if it improves things:

\n\n
    \n
  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
    2. \n
  2. Quit Safari by right clicking its icon in the Dock and selecting \"Quit\".
    3. \n
  3. Open and unlock 1Password.
    4. \n
  4. Open Safari and test if it is working properly.
    5. \n
\n\n

Let me know if this helps and if not we can continue to troubleshoot.

","body@stringLength":"679","rawBody":"

Hey @johnnynoble, @earthtrip, @eljt1,

\n\n

I'm sorry for the trouble!

\n\n

In all three cases it sounds like 1Password in Safari may be having a hard time connecting with your 1Password desktop app. Can you give the steps below a try and let me know if it improves things:

\n\n
    \n
  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
    2. \n
  2. Quit Safari by right clicking its icon in the Dock and selecting \"Quit\".
    3. \n
  3. Open and unlock 1Password.
    4. \n
  4. Open Safari and test if it is working properly.
    5. \n
\n\n

Let me know if this helps and if not we can continue to troubleshoot.

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