Forum Discussion

Super Contributor

4 months ago

Repeated setup screen in Chrome

This discussion was created from comments split from: 1Password Repeatedly Asking for Login Across Multiple Chrome Profiles - Solution Needed.

browser extension

NJRonbo

New Contributor

4 months ago

David,

I appreciate your attempt to help

I don't know if a specific ticket was submitted. I did go back and forth with someone from support and gave up once I was asked to go through a laundry list of procedures from clearing my cache to generating a report.

Meanwhile, I have three Mac computers all experiencing identical 1Password browser hijacking, asking me to sign in and confirm my setup (which I do each time) only to have it repeated over and over.

On top of that, I did a Google search and found there are similar experiences with other 1Password customers so it seems apparent to me that you guys did a recent software update that is causing havoc with browsers syncing with the 1Password extension. In other words, the problem seems to be on your end and now people like myself are having to spend time troubleshooting problems.

If this keeps up, I'm not going to renew 1Password. This should not be the experience one expects when paying a subscription.

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David,

\n\n

I appreciate your attempt to help

\n\n

Meanwhile, I have three Mac computers all experiencing identical 1Password browser hijacking, asking me to sign in and confirm my setup (which I do each time) only to have it repeated over and over.

\n\n

If this keeps up, I'm not going to renew 1Password. This should not be the experience one expects when paying a subscription.

","body@stringLength":"1017","rawBody":"

David,

\n\n

I appreciate your attempt to help

\n\n

Meanwhile, I have three Mac computers all experiencing identical 1Password browser hijacking, asking me to sign in and confirm my setup (which I do each time) only to have it repeated over and over.

\n\n

If this keeps up, I'm not going to renew 1Password. This should not be the experience one expects when paying a subscription.

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