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Former Member's avatar
Former Member
3 years ago

Safari extension automatically scrolls to top after scrolling down in popover window

I'm having problems scrolling in the Safari extension window. After I scroll down in the extension window, the window automatically scrolls back to the top. I end up having to open the main 1P window to access information that is outside of the default window region. Please see attached gif for an example of the behavior.

This happens when I use either my scroll-wheel mouse or my MBP trackpad.

1Password Version: 8.7.1
Extension Version: 2.3.5
OS Version: 12.4

browser extension

2 Replies

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  • Former Member's avatar
    Former Member
    3 years ago

    Hey @jackbrewster and @deconvolved - Thanks for bringing this up to us. 🙂

    Our development team is aware of the issue, and is working on a fix to address this behaviour. I've added your voices in support of this fix. I know this one is a bit on the annoying side, and I apologize for any interruption in your workflow.

    In the meantime, one workaround is to use the Quick Access menu. If you're not familiar with this new feature, here are some steps with the flow:

    1. Press ⇧⌘Space (Shift-Command-Space) to bring up Quick Access.
    2. If the item you need isn't suggested, search for it.
    3. Press Enter on the item to Open and Fill.
    4. Alternatively with the manual way, Press ⌘C (Command-C) to copy the username, ⇧⌘C (Shift-Command-C) to copy the password, or ⌥⌘C (Option-Command-C) to copy a one-time password, if present.
    5. Select the suitable field and press ⌘V (Command-V) to paste.

    Let me know if that helps. Cheers!

    ref: dev/core/core#15705

  • Former Member's avatar
    Former Member
    3 years ago

    I am experiencing this same issue. I have restarted the browser and uninstalled/reinstalled 1Password for Safari with no change in behavior. I have version 2.3.5 installed, and I am using the latest versions of Safari and macOS.

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I'm having problems scrolling in the Safari extension window. After I scroll down in the extension window, the window automatically scrolls back to the top. I end up having to open the main 1P window to access information that is outside of the default window region. Please see attached gif for an example of the behavior.

\n\n

This happens when I use either my scroll-wheel mouse or my MBP trackpad.

\n\n

\n\n
\n\n

1Password Version: 8.7.1
\nExtension Version: 2.3.5
\nOS Version: 12.4

","body@stringLength":"889","rawBody":"

I'm having problems scrolling in the Safari extension window. After I scroll down in the extension window, the window automatically scrolls back to the top. I end up having to open the main 1P window to access information that is outside of the default window region. Please see attached gif for an example of the behavior.

\n\n

This happens when I use either my scroll-wheel mouse or my MBP trackpad.

\n\n

\n\n
\n\n

1Password Version: 8.7.1
\nExtension Version: 2.3.5
\nOS Version: 12.4

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refreshes","conversation":{"__ref":"Conversation:conversation:155175"},"id":"message:155175","revisionNum":1,"uid":155175,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":10775,"login":"Roaming_Bob","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/NR1ZVSPKFWHS.jpg"}},"metrics":{"__typename":"MessageMetrics","views":8},"postTime":"2025-04-25T20:54:01.465-07:00","lastPublishTime":"2025-04-25T20:54:01.465-07:00","readOnly":false},"ModerationData:moderation_data:37754":{"__typename":"ModerationData","id":"moderation_data:37754","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37754":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:37754","revisionNum":1,"uid":37754,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:37752"},"conversation":{"__ref":"Conversation:conversation:37752"},"subject":"Re: Safari extension automatically scrolls to top after scrolling down in popover window","moderationData":{"__ref":"ModerationData:moderation_data:37754"},"body":"

Hey @jackbrewster and @deconvolved - Thanks for bringing this up to us. 🙂

\n\n

Our development team is aware of the issue, and is working on a fix to address this behaviour. I've added your voices in support of this fix. I know this one is a bit on the annoying side, and I apologize for any interruption in your workflow.

\n\n

In the meantime, one workaround is to use the Quick Access menu. If you're not familiar with this new feature, here are some steps with the flow:

\n\n
    \n
  1. Press ⇧⌘Space (Shift-Command-Space) to bring up Quick Access.
    2. \n
  2. If the item you need isn't suggested, search for it.
    3. \n
  3. Press Enter on the item to Open and Fill.
    4. \n
  4. Alternatively with the manual way, Press ⌘C (Command-C) to copy the username, ⇧⌘C (Shift-Command-C) to copy the password, or ⌥⌘C (Option-Command-C) to copy a one-time password, if present.
    5. \n
  5. Select the suitable field and press ⌘V (Command-V) to paste.
    6. \n
\n\n

Let me know if that helps. Cheers!

\n\n

ref: dev/core/core#15705

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I am experiencing this same issue. I have restarted the browser and uninstalled/reinstalled 1Password for Safari with no change in behavior. I have version 2.3.5 installed, and I am using the latest versions of Safari and macOS.

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