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Former Member's avatar
Former Member
4 years ago

Safari extension often loses connection to 1password

Since a while and also with the latest beta release 80400053 my 1password extension for Safari (15.1) often stops working. It always looks like 1password was locked. When really locked it still red...
browser extension
Former Member's avatar
Former Member
3 years ago

magnmike could you reproduce the issue and send over the diagnostics information with the steps I shared above?

Again, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so that we can follow-up with it.

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extension often loses connection to 1password","id":"message:88702","revisionNum":1,"repliesCount":34,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:88702"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:88702"},"body@stripHtml({\"truncateLength\":200})":" Since a while and also with the latest beta release 80400053 my 1password extension for Safari (15.1) often stops working. \nIt always looks like 1password was locked. When really locked it still red...","body@stringLength":"829","rawBody":"

Since a while and also with the latest beta release 80400053 my 1password extension for Safari (15.1) often stops working.
\nIt always looks like 1password was locked. When really locked it still redirects me to the 1password app to enter my Passphrase but then it still looks locked in Safari and doesn't even redirect to 1password anymore.
\nReloading the page does not work. Clicking aways from the login form and clicking on it again does not help.
\nSometimes it helps to deactivate the 1password Safari extension and reactivate it again. But sometimes even that does not help.
\nEverything should be on the latest version (1password, Safari extension, Safari and macOS).

\n\n
\n\n

1Password Version: 8.4.0
\nExtension Version: 2.1.4
\nOS Version: macOS 12.0.1

\n","kudosSumWeight":0,"postTime":"2021-11-22T13:20:44.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:88702_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1657},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Since a while and also with the latest beta release 80400053 my 1password extension for Safari (15.1) often stops working.
\nIt always looks like 1password was locked. When really locked it still redirects me to the 1password app to enter my Passphrase but then it still looks locked in Safari and doesn't even redirect to 1password anymore.
\nReloading the page does not work. Clicking aways from the login form and clicking on it again does not help.
\nSometimes it helps to deactivate the 1password Safari extension and reactivate it again. But sometimes even that does not help.
\nEverything should be on the latest version (1password, Safari extension, Safari and macOS).

\n\n
\n\n

1Password Version: 8.4.0
\nExtension Version: 2.1.4
\nOS Version: macOS 12.0.1

"},"Conversation:conversation:88702":{"__typename":"Conversation","id":"conversation:88702","solved":false,"topic":{"__ref":"ForumTopicMessage:message:88702"},"lastPostingActivityTime":"2022-12-04T22:58:00.000-08:00","lastPostTime":"2022-12-04T22:58:00.000-08:00","unreadReplyCount":34,"isSubscribed":false},"ModerationData:moderation_data:88702":{"__typename":"ModerationData","id":"moderation_data:88702","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:88702_1":{"__typename":"Revision","id":"revision:88702_1","lastEditTime":"2021-11-22T13:20:44.000-08:00"},"ForumReplyMessage:message:88730":{"__typename":"ForumReplyMessage","id":"message:88730","conversation":{"__ref":"Conversation:conversation:88702"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":88730,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Safari extension often loses connection to 1password","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:88730"},"parent":{"__ref":"ForumTopicMessage:message:88702"},"body":"

magnmike could you reproduce the issue and send over the diagnostics information with the steps I shared above?

\n\n

Again, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so that we can follow-up with it.

","body@stringLength":"474","rawBody":"

could you reproduce the issue and send over the diagnostics information with the steps I shared above?

\n\n

Again, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so that we can follow-up with it.

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