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Former Member's avatar
Former Member
3 years ago

Safari extension stops working – repeatable bug

Bug report! Scenario: Be using Safari. Have had, just moments before, used the extension. Possibly related so I'll mention it: switch user accounts. Two users, one Mac. Both running 1P and the...
browser extension
Former Member's avatar
Former Member
3 years ago

Jack_P_1P I waited for the issue to occur, which it just did. So I'll execute my 'fix' and then run the diagnostics.

  1. Quit 1P using the menu bar icon.
  2. Activate the browser toolbar button. It shows unlocked but with no autosuggested entries for a brief second, then locks and disappears.
  3. Activate the browser toolbar button again. It shows the 'Unlocking' spinner, I am prompted for my fingerprint, and I notice that 1P has launched again as the menu bar icon has reappeared.
  4. Autofill is back.
  5. Running diagnostics. All of that happened at almost exactly 07:30 by my system clock.
  6. Sent diagnostics. BitBot tells me I am JIN-49136-494.

Thanks!

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extension stops working – repeatable bug","id":"message:37446","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:37446"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:37446"},"body@stripHtml({\"truncateLength\":200})":" Bug report! Scenario: \n\n \n Be using Safari. Have had, just moments before, used the extension. \n Possibly related so I'll mention it: switch user accounts. Two users, one Mac. Both running 1P and the...","body@stringLength":"749","rawBody":"

Bug report! Scenario:

\n\n
    \n
  1. Be using Safari. Have had, just moments before, used the extension.
    2. \n
  2. Possibly related so I'll mention it: switch user accounts. Two users, one Mac. Both running 1P and the Safari extension.
    3. \n
  3. Try to use the extension again. It launches, unlocked, but shows no entries.
    4. \n
  4. Quit 1Password using the menu bar icon.
    5. \n
  5. The extension will lock itself. Unlock it.
    6. \n
  6. Everything works again.
    7. \n
\n\n

This happens at least once a day for me. Has been for a few weeks at least. It's easily fixable so isn't massively annoying, but it's definitely a bug.

\n\n
\n\n

1Password Version: 8.8.0
\nExtension Version: 2.3.5
\nOS Version: 12.4

\n","kudosSumWeight":0,"postTime":"2022-06-13T18:25:49.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37446_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":160},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Bug report! Scenario:

\n\n
    \n
  1. Be using Safari. Have had, just moments before, used the extension.
    2. \n
  2. Possibly related so I'll mention it: switch user accounts. Two users, one Mac. Both running 1P and the Safari extension.
    3. \n
  3. Try to use the extension again. It launches, unlocked, but shows no entries.
    4. \n
  4. Quit 1Password using the menu bar icon.
    5. \n
  5. The extension will lock itself. Unlock it.
    6. \n
  6. Everything works again.
    7. \n
\n\n

This happens at least once a day for me. Has been for a few weeks at least. It's easily fixable so isn't massively annoying, but it's definitely a bug.

\n\n
\n\n

1Password Version: 8.8.0
\nExtension Version: 2.3.5
\nOS Version: 12.4

"},"Conversation:conversation:37446":{"__typename":"Conversation","id":"conversation:37446","solved":false,"topic":{"__ref":"ForumTopicMessage:message:37446"},"lastPostingActivityTime":"2022-07-07T22:24:29.000-07:00","lastPostTime":"2022-07-07T22:24:29.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:37446":{"__typename":"ModerationData","id":"moderation_data:37446","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:37446_1":{"__typename":"Revision","id":"revision:37446_1","lastEditTime":"2022-06-13T18:25:49.000-07:00"},"ForumReplyMessage:message:37452":{"__typename":"ForumReplyMessage","id":"message:37452","conversation":{"__ref":"Conversation:conversation:37446"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":37452,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Safari extension stops working – repeatable bug","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:37452"},"parent":{"__ref":"ForumTopicMessage:message:37446"},"body":"

Jack_P_1P I waited for the issue to occur, which it just did. So I'll execute my 'fix' and then run the diagnostics.

\n\n
    \n
  1. Quit 1P using the menu bar icon.
    2. \n
  2. Activate the browser toolbar button. It shows unlocked but with no autosuggested entries for a brief second, then locks and disappears.
    3. \n
  3. Activate the browser toolbar button again. It shows the 'Unlocking' spinner, I am prompted for my fingerprint, and I notice that 1P has launched again as the menu bar icon has reappeared.
    4. \n
  4. Autofill is back.
    5. \n
  5. Running diagnostics. All of that happened at almost exactly 07:30 by my system clock.
    6. \n
  6. Sent diagnostics. BitBot tells me I am JIN-49136-494.
    7. \n
\n\n

Thanks!

","body@stringLength":"925","rawBody":"

I waited for the issue to occur, which it just did. So I'll execute my 'fix' and then run the diagnostics.

\n\n
    \n
  1. Quit 1P using the menu bar icon.
    2. \n
  2. Activate the browser toolbar button. It shows unlocked but with no autosuggested entries for a brief second, then locks and disappears.
    3. \n
  3. Activate the browser toolbar button again. It shows the 'Unlocking' spinner, I am prompted for my fingerprint, and I notice that 1P has launched again as the menu bar icon has reappeared.
    4. \n
  4. Autofill is back.
    5. \n
  5. Running diagnostics. All of that happened at almost exactly 07:30 by my system clock.
    6. \n
  6. Sent diagnostics. BitBot tells me I am JIN-49136-494.
    7. \n
\n\n

Thanks!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-07-06T14:36:39.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37452_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746001403963":{"__typename":"CachedAsset","id":"theme:customTheme1-1746001403963","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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