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Former Member
3 years ago

Safari extension stops working – repeatable bug

Bug report! Scenario: Be using Safari. Have had, just moments before, used the extension. Possibly related so I'll mention it: switch user accounts. Two users, one Mac. Both running 1P and the...
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Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @johnnynoble:

Thanks for sending your diagnostics information across. I located your conversation with us, and it looks like one of my colleagues has recently replied to you. Continuing the conversation there would be best.

Jack

ref: JIN-49136-494

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extension stops working – repeatable bug","id":"message:37446","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:37446"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:37446"},"body@stripHtml({\"truncateLength\":200})":" Bug report! Scenario: \n\n \n Be using Safari. Have had, just moments before, used the extension. \n Possibly related so I'll mention it: switch user accounts. Two users, one Mac. Both running 1P and the...","body@stringLength":"749","rawBody":"

Bug report! Scenario:

\n\n
    \n
  1. Be using Safari. Have had, just moments before, used the extension.
    2. \n
  2. Possibly related so I'll mention it: switch user accounts. Two users, one Mac. Both running 1P and the Safari extension.
    3. \n
  3. Try to use the extension again. It launches, unlocked, but shows no entries.
    4. \n
  4. Quit 1Password using the menu bar icon.
    5. \n
  5. The extension will lock itself. Unlock it.
    6. \n
  6. Everything works again.
    7. \n
\n\n

This happens at least once a day for me. Has been for a few weeks at least. It's easily fixable so isn't massively annoying, but it's definitely a bug.

\n\n
\n\n

1Password Version: 8.8.0
\nExtension Version: 2.3.5
\nOS Version: 12.4

\n","kudosSumWeight":0,"postTime":"2022-06-13T18:25:49.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:37446_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":160},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Bug report! Scenario:

\n\n
    \n
  1. Be using Safari. Have had, just moments before, used the extension.
    2. \n
  2. Possibly related so I'll mention it: switch user accounts. Two users, one Mac. Both running 1P and the Safari extension.
    3. \n
  3. Try to use the extension again. It launches, unlocked, but shows no entries.
    4. \n
  4. Quit 1Password using the menu bar icon.
    5. \n
  5. The extension will lock itself. Unlock it.
    6. \n
  6. Everything works again.
    7. \n
\n\n

This happens at least once a day for me. Has been for a few weeks at least. It's easily fixable so isn't massively annoying, but it's definitely a bug.

\n\n
\n\n

1Password Version: 8.8.0
\nExtension Version: 2.3.5
\nOS Version: 12.4

"},"Conversation:conversation:37446":{"__typename":"Conversation","id":"conversation:37446","solved":false,"topic":{"__ref":"ForumTopicMessage:message:37446"},"lastPostingActivityTime":"2022-07-07T22:24:29.000-07:00","lastPostTime":"2022-07-07T22:24:29.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:37446":{"__typename":"ModerationData","id":"moderation_data:37446","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:37446_1":{"__typename":"Revision","id":"revision:37446_1","lastEditTime":"2022-06-13T18:25:49.000-07:00"},"ForumReplyMessage:message:37454":{"__typename":"ForumReplyMessage","id":"message:37454","conversation":{"__ref":"Conversation:conversation:37446"},"author":{"__ref":"User:user:7975"},"revisionNum":1,"uid":37454,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Safari extension stops working – repeatable bug","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:37454"},"parent":{"__ref":"ForumTopicMessage:message:37446"},"body":"

Hi @johnnynoble:

\n\n

Thanks for sending your diagnostics information across. I located your conversation with us, and it looks like one of my colleagues has recently replied to you. Continuing the conversation there would be best.

\n\n

Jack

\n\n

ref: JIN-49136-494

","body@stringLength":"324","rawBody":"

Hi @johnnynoble:

\n\n

Thanks for sending your diagnostics information across. I located your conversation with us, and it looks like one of my colleagues has recently replied to you. Continuing the conversation there would be best.

\n\n

Jack

\n\n

ref: JIN-49136-494

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