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Forum Discussion

keithah's avatar
keithah
New Contributor
3 years ago

Safari Extension stops working (shows up but can't see any logins)

My Safari extension randomly stops working every day or two, meaning the autofill doesn't work, when pressing the 1p icon on user/pass nothing happens, when pressing toolbar icon no usernames come up...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey keithah,

I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!