Shortcut takes over

Hello @honzaf, may I ask which key combination that the shortcut was set to? If you set it to (CMD⌘ + Shift⇧ + 1) does it still revert back?

I was resetting it repeatedly, and it kept coming back. Yesterday, I set it to different combination - now I looked and it is back to the original combination again. So neither approach works.

@honzaf

I'm sorry that you're seeing the shortcut reset. Are you changing the keyboard shortcut to an alternative key combination or are you leaving it blank? If it's the latter then can you try entering an alternative key combination?

If that still doesn't work then can you tell me which alternative key combination you set before the shortcut reset?

-Dave

I experience the same issue as @philipm. I remove the annoying shortcut ⇧⌘X (Chrome), and after some time, it comes back. Super annoying because I never use the 1Password shortcut to open the pop-up, but I do use Google Workspace all the time.

@hatchjw

I'm sorry that you're also seeing the shortcut switch back. Can you use the instructions in my previous post to send in both a console log and diagnostics report so that the team can investigate further?

-Dave

@philipm 1P_Dave
Immediately changes back for me too...I'm on a Brave (chrome) browser on mac.

@dbrimley

I'm glad to hear that the workaround helps. I've passed along your feedback to the team so that it helps inform a more permanent solution for the future.

@philipm

I'm sorry to hear that the shortcut is changing back on your device. The team would like to investigate further. Can you please change the shortcut one more time and then, the next time that the shortcut changes back, can you please send us the following:

• A console log: Save a console log for 1Password in your browser
• A diagnostics report: How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

For the avoidance of doubt, the workaround posted/updated by Joy_1P on July 13th/14th 2023 is only temporarily effective (the chrome extension steals the shortcut back reasonably soon afterwards. If you cannot get this right, should we be trusting you to get the security stuff right?

I've also stumbled on this, I use Google Docs extensively and found this annoying. The workaround does work, but none the less I think 1Password should change its shortcut.

Reading through this thread, I see this as user-hostile behaviour, wrapped in very gentle words. It's entirely not OK to re-steal the shortcut after users have asserted control over it. I find it so irritating that I'm close to actively researching alternatives, even with all of the hassle of a switch.