Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Should we cancel/delete account?

Using Windows and Android platform, my husband opened a family account. We made a password and printed an Emergency Kit. He added me as a user and printed a unique Emergency kit. Both kits have uniqu...
windows
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @bluetops, I'm so sorry to hear of this situation. Our team would love to do what we can to help you regain access. Can you (or he) send a brief email to us at support+windows@1Password.com, with a link to this discussion so that we have all the facts in one place? We'll be happy to provide customized assistance for you and get the troubleshooting process started as quickly as possible. 👍