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Forum Discussion

sma's avatar
sma
New Contributor
3 years ago

Since updating to 1Password 8.8 I am unable to fill password and user name in Safari.

I have already installed the Browser extension. When I right click on sign-in information on a website I now see 1Password but it apparently contains no data to fill. Can you assist? 1Passwo...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

Thanks for your reply, sma. To confirm, the setting that we want to ensure is turned on here is Offer to save new sign-ins. It may also be worthwhile to update your 1Password browser extension version, you can do so by visiting the Mac App Store page: https://apps.apple.com/us/app/1password-for-safari/id1569813296?mt=12

If the issue persists after that, I'd like to ask you to take a screenshot of what you're seeing on your browser extension's settings page and attach it to your reply:

This will help us confirm the correct settings are turned on. 🙂

Let me know how this goes!