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dcbgv's avatar
dcbgv
New Contributor
20 days ago

Still having Android Chrome issues

I'm on 8.11.6 and saw the post earlier this month around the major update to Android+Chrome autofill. I went through all of the settings in the post and it did work for a day or so but it's still broken. I changed to showing the autofill beneath the field and it does show the candidates, but when I tap on a candidate it just goes away and nothing is entered in the text field. I tried disabling autofill and re-enabling using the settings in the post but it doesn't seem to have any effect. I'm happy to provide logs, screenshots, etc to help triage this.

Thanks, Derek

android

6 Replies

  • G6H0's avatar
    G6H0
    New Member
    3 days ago

    Same issue for me! 

    Version 8.11.8

    Brave 1.82.162, Chromium 140.0.7339.80, Android 15

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    9 days ago

    Hello dcbgv​ and kuoirad​! 👋

    I’m sorry that you’re running into an issue where 1Password doesn’t fill your login credentials in Chrome when you tap on the autofill suggestion. Our development team is currently investigating similar reports of this behavior and believes that it may be due to an issue with how the browser keeps track of autofill sessions when it’s been running for an extended period of time. We’ve reported the issue to the Chromium team.

    So that I can confirm that you’re running into this issue can you tell me if autofill starts working again after you force close your browser and then re-open it again: Find, open & close apps on Android - Android Help

    -Dave

    • kuoirad's avatar
      kuoirad
      Occasional Contributor
      3 days ago

      Yes, force closing and reopening gets it to work again.  That's an easier workaround for me than going into Settings and toggling between Google autofill (with restart) and 3rd party autofill (another restart).

      Sorry for the delay in response.

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        2 hours ago

        Hi kuoirad​, thanks for confirming that. From what we've seen, that would be in line with with the issue under investigation. We don't want anyone to depend on a workaround, but I'm glad to hear that option helps for the time being. Thanks again for your input on this. 

    • dcbgv's avatar
      dcbgv
      New Contributor
      8 days ago

      I tried a force stop and autofill worked after that. If it stops working again I can try the force stop again and report back here. Is there any other info I can gather for you?

      Thanks,

      Derek

  • kuoirad's avatar
    kuoirad
    Occasional Contributor
    17 days ago

    I have similar issues - when this happens, if I toggle between "with Google" and "using another service" in Chrome's settings (under Autofill services), it works again for at least one autofill.  But I have to do this way too much.