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Former Member's avatar
Former Member
4 years ago

Taxact removes username when populating credentials

I have a login saved for https://taxact.com. When I visit and attempt to login I see the 1Password icon in the username field and click it (same behavior if I use my shortcut to fill credentials) I s...
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Former Member's avatar
Former Member
4 years ago

@jswright61 I definitely understand wanting to stick to the browser you've been using. In that case, the best option would be to copy/paste or click/drag your username to the field. Although this is not ideal, I hope it helps for now.

We appreciate your patience! If you run into any other issues, please let us know.

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removes username when populating credentials","id":"message:107091","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:107091"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107091"},"body@stripHtml({\"truncateLength\":200})":" I have a login saved for https://taxact.com. When I visit and attempt to login I see the 1Password icon in the username field and click it (same behavior if I use my shortcut to fill credentials) I s...","body@stringLength":"946","rawBody":"

I have a login saved for https://taxact.com. When I visit and attempt to login I see the 1Password icon in the username field and click it (same behavior if I use my shortcut to fill credentials) I see the username in the username field and then focus shifts to the password field which gets populated. When the focus shifts and the password is populated, the username goes away. It happens quickly but visibly. I have looked at my saved login for this site in 1Password to see if there is any leading or trailing whitespace or other special characters and I cannot see it. Any suggestions?

\n\n
\n\n

1Password Version: 8.5.0
\nExtension Version: 2.2.3 (Safari)
\nOS Version: macOS 12.2
\nReferrer: forum-search:taxact

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I have a login saved for https://taxact.com. When I visit and attempt to login I see the 1Password icon in the username field and click it (same behavior if I use my shortcut to fill credentials) I see the username in the username field and then focus shifts to the password field which gets populated. When the focus shifts and the password is populated, the username goes away. It happens quickly but visibly. I have looked at my saved login for this site in 1Password to see if there is any leading or trailing whitespace or other special characters and I cannot see it. Any suggestions?

\n\n
\n\n

1Password Version: 8.5.0
\nExtension Version: 2.2.3 (Safari)
\nOS Version: macOS 12.2
\nReferrer: forum-search:taxact

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@jswright61 I definitely understand wanting to stick to the browser you've been using. In that case, the best option would be to copy/paste or click/drag your username to the field. Although this is not ideal, I hope it helps for now.

\n\n

We appreciate your patience! If you run into any other issues, please let us know.

","body@stringLength":"333","rawBody":"

@jswright61 I definitely understand wanting to stick to the browser you've been using. In that case, the best option would be to copy/paste or click/drag your username to the field. Although this is not ideal, I hope it helps for now.

\n\n

We appreciate your patience! If you run into any other issues, please let us know.

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