Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

GonFishing's avatar
GonFishing
New Contributor
2 years ago

That didn't work. Check your password and try again.

After my hard drive failed in my iMac, I rebuilt the system using my MacBook and then booted my MacBook off the external drive to check everything out first. I reinstalled 1Password so that I could e...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello GonFishing! 👋

I'm sorry that you're unable to unlock 1Password on your Mac. I know how important it is to be able to access 1Password and the team and I are here to help. So that I can better understand the situation can you please tell me the following:

  1. Are you entering your account password into the app when you try to unlock it?
  2. Is 1Password 8 installed in your /Applications folder? Or some other location?
  3. Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you.

-Dave

PS: I generally don't recommend using an app cleaner to uninstall 1Password since that can cause issues.