The application "1Password" is not open anymore

tmchow

Can you check to see if you have an additional copy of 1Password on your device? I've never seen this from 1Password 8. Check for any additional drives that may contain older copies of 1Password.

Assuming that you do not, I'd like to get you into email support so we can try to determine what is happening. I'd like to ask you to create a diagnostics report from your device:

If you can open the app:

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

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If you're unable to open the app the following instructions will help you locate our log files. Please send them over in lieu of the report.

1. Open Finder.
2. Click Go in the menu bar at the top of the screen.
3. Click Go to Folder.
4. In the new pop-up window that appears paste:

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data

1. Press return on your keyboard.
2. Find the folder titled `logs' and right-click on it.
3. Click Compress "logs".
4. Attach the logs.zip file that is created to your reply.

Attach the requested files to an email message addressed to support+forum@1password.com.

• Your forum username: tmchow

• A link to this thread: https://1password.community/discussion/138292/the-application-1password-is-not-open-anymore#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!