Forum Discussion

Frequent Contributor

5 months ago

The extension on Safari stays locked even when the app is unlocked.

Hi, the 1Password extension on Safari remains locked even if the app is unlocked, and I always have to click on the icon to unlock it (the connection between the app and the extension is regularly ac...

browser extension

1P_Evon

1Password Team

5 months ago

Hello, vidario. Thank you for writing in. I'm sorry about the issue you're encountering with 1Password.

First, I recommend checking the steps in this support article: https://support.1password.com/connect-1password-browser-app/#make-sure-1password-and-your-browser-are-up-to-date. If you are still experiencing issues, can you check if the problem occurs in other browsers?

-Evon

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\n\n

1Password Version: 8.10.56
\nExtension Version: 8.10.56.28
\nOS Version: Sequoia 15.2
\nBrowser: Safari 18.2 (20620.1.16.11.8)

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\n\n

1Password Version: 8.10.56
\nExtension Version: 8.10.56.28
\nOS Version: Sequoia 15.2
\nBrowser: Safari 18.2 (20620.1.16.11.8)

"},"Conversation:conversation:45062":{"__typename":"Conversation","id":"conversation:45062","solved":false,"topic":{"__ref":"ForumTopicMessage:message:45062"},"lastPostingActivityTime":"2024-12-22T10:04:48.000-08:00","lastPostTime":"2024-12-22T10:04:48.000-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:45062":{"__typename":"ModerationData","id":"moderation_data:45062","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:45062_1":{"__typename":"Revision","id":"revision:45062_1","lastEditTime":"2024-12-19T11:05:35.000-08:00"},"ForumReplyMessage:message:45063":{"__typename":"ForumReplyMessage","id":"message:45063","conversation":{"__ref":"Conversation:conversation:45062"},"author":{"__ref":"User:user:76"},"revisionNum":1,"uid":45063,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: The extension on Safari stays locked even when the app is unlocked.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:45063"},"parent":{"__ref":"ForumTopicMessage:message:45062"},"body":"

Hello, vidario. Thank you for writing in. I'm sorry about the issue you're encountering with 1Password.

\n\n

-Evon

","body@stringLength":"590","rawBody":"

Hello, . Thank you for writing in. I'm sorry about the issue you're encountering with 1Password.

\n\n

First, I recommend checking the steps in this support article: If the 1Password browser extension doesn't unlock when you unlock the 1Password app. If you are still experiencing issues, can you check if the problem occurs in other browsers?

\n\n

-Evon

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