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Forum Discussion

vidario's avatar
vidario
Frequent Contributor
3 months ago

The extension on Safari stays locked even when the app is unlocked.

Hi, the 1Password extension on Safari remains locked even if the app is unlocked, and I always have to click on the icon to unlock it (the connection between the app and the extension is regularly ac...
browser extension
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
3 months ago

Hi vidario,

Thanks for showing the misbehavior in a recording.

From your recording, the good news is that the connect status between 1Password for Safari and the 1Password desktop app is still working.

However, I can confirm that there's a known issue where the 1Password for Safari extension doesn't always reflect its unlocked state when integrated with the 1Password desktop app until you attempt to use the extension, which means it requires an extra click on the 1Password for Safari icon to reflect the corresponding lock status from the desktop app. I've added your details to our internal report to help our developers assess a possible improvement in a future update of 1Password.

I'm sorry about the inconvenience and confusion it caused.

Let me know if you have any other questions.

-Kevin

ref: dev/core/core#33319