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Former Member's avatar
Former Member
3 years ago

touch 1d not working ventura

I was having trouble with Touchj ID not working on 1Password (1Password for Mac 8.9.8) after upgrading to Ventura 13.0.1--I was also having trouble with it working on my 14" MacBook Pro 2001. So, I u...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @mcyoura! 👋

I'm sorry that Touch ID is not working to unlock 1Password on your MacBook Pro. It sounds like you've probably already tried similar steps but can you try these specific steps in the order listed:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

If that still doesn't work then can you tell me if you're able to unlock the MacBook Pro itself using Touch ID?

-Dave