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Forum Discussion

Former Member's avatar
Former Member
4 years ago

Touch ID does not focus when (locked) 1Password is opened in full screen

If 1Password is locked (automatically on manually) and I open 1Password, the touch ID prompt is displayed but does not have focus so I cannot authenticate with touch ID: I must bring the prompt into ...
betas
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@thisisconlan

Let's go ahead and get you into email support. If nothing else we've cemented the details. A diagnostic may yet yield something helpful. So please include that.

  1. Open 1Password.
  2. Click 1Password in the menu bar.
  3. Click Preferences.
  4. Click Advanced in the new window that appears.
  5. Click Send Diagnostics.
  6. Click Reveal.
  7. Attach the .1pdiagnostics file saved in that folder to your reply.

Please use support+forum@1password.com for that submission. You'll get a support id back. Please let me know what that id is.

Thanks,