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themis's avatar
themis
Occasional Contributor
8 months ago

Touch ID does not work in new Macbook Air

I setup a new Macbook Air but I cannot get Touch ID to work. I have checked Touch ID in Preferences/Security but every time I use my fingerprint it tells me “That didn’t work, check your password and...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
8 months ago

Hi there themis

If you migrated from an old Mac to this new one, it's quite possible that 1Password isn't accepting Touch ID because it's expecting your old setup, not the new one.

Try resetting 1Password and let me know if that helps:

☞ Make sure you have a copy of your Emergency Kit or another device signed in to 1Password nearby, and that you know your account password before you start. This applies to every 1Password account, if you have multiple.

  1. Open and unlock 1Password.
  2. Click the 🔽 down arrow at the top of the sidebar and choose Settings.
  3. On the Advanced tab, click Reset 1Password.
  4. Sign back in to your 1Password account.

Then try turning on Touch ID in Settings > Security and see how that goes. :)

— Grey