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Forum Discussion
Touch ID does not work in new Macbook Air
I setup a new Macbook Air but I cannot get Touch ID to work. I have checked Touch ID in Preferences/Security but every time I use my fingerprint it tells me “That didn’t work, check your password and...
GreyM1P
1Password Team
1Password TeamIf you're still having trouble, we should review a diagnostics report to see what's going on.
☞ How to send a 1Password diagnostics report
⚠️ Do not post your diagnostics report here.
Send us an email at support+forum@1password.com with your diagnostics report attached, and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)
— Grey
