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Former Member's avatar
Former Member
2 years ago

Touch ID for 1Password Chrome Extension has stopped working

OS : MacOS Sonoma App version: 1Password for Mac 8.10.20 Chrome Extension : 2.18.0 Touch ID works for the app version but not for the Chrome version. Please advise. Thanks ! 1Password V...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @brtan! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. As a first step, please update both the desktop app and 1Password in the browser:

Then, follow these steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

-Dave