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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Touch ID for 1Password Chrome Extension has stopped working

OS : MacOS Sonoma App version: 1Password for Mac 8.10.20 Chrome Extension : 2.18.0 Touch ID works for the app version but not for the Chrome version. Please advise. Thanks ! 1Password V...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @brtan,

Thank you for getting back to us. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!