Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Touch ID not working

This discussion was created from comments split from: Touch ID and Apple Watch are grey'ed out in 1Password settings.
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi @JKJerabek 👋

Sorry to hear Touch ID isn't behaving as expected. To confirm, have you already tried Dave's troubleshooting steps from earlier in this thread? I'll copy them here for your convenience:

  1. Completely turn off your Mac and then turn it on
  2. Open and unlock 1Password for Mac
  3. Choose Apple menu  > System Settings, then click Touch ID
  4. Turn off all of the features, then turn all of them back on again
  5. Go back to 1Password and choose 1Password > Settings from the menu bar
  6. Click the Security icon, then turn off "Touch ID" and turn it back on again
  7. Lock 1Password by choosing 1Password > Lock 1Password
  8. Now try unlocking 1Password using Touch ID

If the issue persists after that, please generate and attach a diagnostics report to an email addressed to support+forum@1password.com. Include your forum username and a link to this thread so we can connect the two conversations, and we can investigate further from there!