Forum Discussion

System's avatar
System
Super Contributor
3 years ago

Touch ID not working

This discussion was created from comments split from: Touch ID and Apple Watch are grey'ed out in 1Password settings.
macos
Anonymous's avatar
Anonymous
3 years ago

Hi andrew.I_1P
I did try Dave's troubleshooting steps but no luck (Although how to complete step 6 is a mystery because "Touch ID" is already off). Also I ran Apple Diagnostics twice and got Ref Code ADP000 (No issue found) both times. Note: "Touch ID" works fine for all other applications that I use. It is only 1Password where I can't turn it on. Hope you figure out this problem. Thanks

JKJerabek