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Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Touch ID not working

This discussion was created from comments split from: Touch ID and Apple Watch are grey'ed out in 1Password settings.
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
2 years ago

Thanks for giving those steps a try, @JKJerabek, sorry to hear the issue persists.

Please go ahead and generate a diagnostics report from your device:

Attach the diagnostics to an email addressed to support+forum@1password.com and include your forum username and a link to this thread in the body of the email.

You should receive an automated reply from our BitBot assistant with a Support ID number. You can post that number here to ensure we link everything correctly and we'll investigate further from there. Thanks for your patience, looking forward to finding a solution with you. 🙂