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rigolo's avatar
rigolo
Occasional Contributor
8 months ago

TouchID not working on Macbook Pro M3

I have installed 1Password for Mac 8.10.36 on my new Macbook Pro . The app works fine but it doesn't work with TouchID Once in a while it will prompt me for my fingerprint and it will error out wi...
macos
rigolo's avatar
rigolo
Occasional Contributor
8 months ago

Thank you so much for such detailed steps, I went through the steps (the file was empty so I proceeded with resetting the data file) and I still have the same issue

  1. It went through the set up again like you said but it knew my accounts ( I have a family account as well) and asked me to sign through those - but to be sure I I said I had a different account and went through the QR code scanning from my phone to set it up)
  2. It correlated back to the same IDs I had before - asked me if I want to enable Touch ID and it was enabled
  3. After I logged in and hit lock it prompted me for finger print but after I placed my finger it went back to the same message and asked me to type the password ( touch id didn't work)

I am wondering since it knew my past accounts that I had set up before is it possible it still has the data somewhere - Even when I uninstalled 1Password and cleared a bunch of files yesterday ( https://support.1password.com/uninstall-1password/) it still recognized my old accounts

Just thinking aloud - trying to see if we should start clean with no trace of the software somehow and try again