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Former Member's avatar
Former Member
3 years ago

touchid stopped working

For some reason, touchid has stopped working with 1pass. This seems to have happened in the past week. TouchID works with my mac for unlocking my machines i restarted and no luck OS and app ...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @anson,

Apologies for the delay and I'm sorry to hear Touch ID isn't working as expected. Thanks for outlining the troubleshooting steps you've already taken, I think you're on the right track. Please try the following in order:

  1. Completely turn off your Mac and then turn it on
  2. Open and unlock 1Password for Mac
  3. Choose Apple menu  > System Preferences, then click Touch ID
  4. Turn off all of the features, then turn all of them back on again
  5. Go back to 1Password and choose 1Password > Preferences from the menu bar
  6. Click the Security icon, then turn off "Touch ID" and turn it back on again
  7. Lock 1Password by choosing 1Password > Lock 1Password
  8. Now try unlocking 1Password using Touch ID.

Let me know how this goes and we can figure out our next steps from there. 🙂