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huskym1025's avatar
huskym1025
Occasional Contributor
2 years ago

Trouble changing password on Facebook.com

While I'm on Facebook trying to change my password. How come 1password prompt doesn't come up in the password field? I am using a mac with latest version of sonoma. 1Password Version: 8.10.27 ...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello huskym1025! 👋

I'm sorry that you're having trouble changing your password for Facebook using 1Password. I see the 1Password icon and password suggestion when changing the password for my Facebook account in Safari on my Mac. So that I can better understand the situation can you tell me the following:

  1. Are you changing the password on https://accountscenter.facebook.com/password_and_security/password/change or another page?
  2. Do you see the 1Password icon in the password field? If you do then what happens when you click on it?
  3. Do you still see the 1Password icon and suggestions from 1Password on other websites? Is the issue only with Facebook?

I look forward to hearing from you.

-Dave