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Forum Discussion

jasimon9's avatar
jasimon9
New Contributor
4 years ago

Trouble changing passwords

I know you are trying to make 1P better and help with changing passwords. Yet your software needs improvement. I am continually running into situations where 1P is "trying too hard", and I get into a...
browser extension
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

jasimon9

Since the root domain of the site is the same on both URLs, it should not matter. It appears that the change password page sits behind a paying account, which we don't have access to. If you don't mind, I'd like to ask you to collect some page details for us to test:

  1. On the page exhibiting the behaviour, right click the 1Password icon in your browser toolbar.
  2. Click Help and choose Collect Page Structure.
  3. 1Password will save a .json file to your "Downloads" folder.
  4. Send the downloaded .json file to us at support+x@1password.com with a link to our current discussion.

One of our extensions team members will have a look and let you know what we find.