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Forum Discussion
HNofX82
2 years agoOccasional Contributor
Unable to add passkey to my Microsoft account. Important accounts.
I can see a message visible that i can use passkeys with MS account, but having issue creating same.. Not sure where/how to proceed (it asks for a physical usb device)
I was able to create ...
ag_mike_d
2 years ago1Password Team
Hi HNofX82,
Thanks for the screenshots here! It appears that a passkey was not added to that login, rather the Sign in with Microsoft option causing the passkey Watchtower banner to continue to appear on that item.
Following Tertius steps, 1Password in the browser should intercept the request and allow you to add the passkey. I've included an example and steps below from my personal Hotmail account:
- From the Microsoft Security page select, + Add a new way to sign in or verify.
- Select Use a security key.
- Click Next.
- 1Password in the browser should appear as below with the option to update your item with the passkey:
- Click Save, to update the item.
- Enter a name for the key.
I hope this helps, but please let us know if you have any further questions.