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ionos's avatar
ionos
Occasional Contributor
3 years ago

"Unable to save item" when trying to add sign-in-with-Google item in Chrome

When trying to save a "via-Google" login in Chrome, I keep getting an error message "Unable to save item".

Is this a known issue? How can I debug this further?

Thanks,
-i

1Password Version: 8.9.8
Extension Version: 2.4.7
OS Version: macOS Ventura
Browser:_ Chrome

browser extension
  • BrendanR1P's avatar
    BrendanR1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi ionos,

    Could you please try the following steps below to see if they resolve the issue for you?

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    Thanks 😀

    -- Brendan