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Forum Discussion

Former Member's avatar
Former Member
3 years ago

unable to save items

I'm basically unable to use 1password in firefox, on a mac because every time I try to save or generate a new password I always get an "unable to save item" error every time so I cannot add any ne...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

I'm sorry to hear that @brettgil.

I think it would be useful if we could take a closer look at what may be going wrong.

I'd like to ask you to send over the details and a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!