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Former Member's avatar
Former Member
3 years ago

unable to save items

I'm basically unable to use 1password in firefox, on a mac because every time I try to save or generate a new password I always get an
"unable to save item" error every time so I cannot add any new password

1Password Version: 8.9.8
Extension Version: 2.3.8
OS Version: macOs 12.6
Browser:_ firefox

browser extension
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @dkozinn,

    I'm sorry for the disruption.

    This is a known issue that we are currently investigating.

    Apologies again, thank you for your patience.

  • Former Member's avatar
    Former Member
    3 years ago

    I've had to do this a couple of times now. Is there some kind of known issue that causes this?

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    It sounds like you're doing better AndyBushman. I'm sorry you encountered this trouble.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thanks for the update @JRWest, let us know if there is anything else we can help with!

  • Former Member's avatar
    Former Member
    3 years ago

    This fix worked for me.

  • BrendanR1P's avatar
    BrendanR1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @lcorsini,

    Could you please try the following steps below to see if they resolve this issue for you?

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    Thanks 😀

    -- Brendan

  • Former Member's avatar
    Former Member
    3 years ago

    No idea anyone, 1password is pretty useless if I cannot save new items