Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
2 years ago

Unable to save or update passwords from Brave or Chrome

I get the following info if I try to save or update an existing password when using chrome or brave... Additionally, sometimes when I attempt to login to 1password using the icon on the br...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
2 years ago

Hi @jvolk , thanks for reaching out!

It appears that you may be encountering an issue that our development team is aware of and looking into a fix for. Can you try the following steps and let us know if the behaviour improves?

  1. Open your browser.
  2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
  3. Under General, disable the "Integrate with 1Password app" setting.
  4. Under Accounts & Vaults, click the kebab menu ( â‹® ) to sign out of your account.
  5. Click "+ Sign in to a new account" to sign back in.
  6. Back in the 1Password extension's settings page, under General, re-enable "Integrate with 1Password app".
  7. If you don't have the 1Password desktop app installed, you can leave app integration disabled.

I look forward to hearing from you!