Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Stanthewizzard's avatar
Stanthewizzard
Occasional Contributor
2 years ago

Unable to sign in to a Google account using a saved passkey

Neither Google nor Microsoft offers me to use passkey as a sign in method. Am I doing it wrong ? Thanks 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not ...
browser extension
Former Member's avatar
Former Member
2 years ago

I have similar issue in Chrome and Edge. I have USB hardware keys (Yubikey 4) registered to my google account. I only get offered to login using the USB device (though it can't as it's not a passkey compatible key), not 1Password. Clicking cancel, shows the native 2FA dialog in Chrome/Edge with Windows Hello/External device offered.

Firefox works fine, and it chooses to use the 1Password passkey over the USB key.

I have tried the solution offered by @jac.pd_1p in Chrome, and it doesn't appear to have worked. the only difference was my phones Passkey was added as an option on the native dialog box.

When adding the passkey in my google account, it displayed a dialog that said it wasn't possible on this device. Closing the dialog, 1Password then popped up and offered to save the Passkey and it appeared to add a passkey to my account OK.