This discussion was created from comments split from: 1Password Extension Does Not Unlock.

1P_Dave, although swamped, responding will be a nice break noting the following: Wiping Safari's browsing history/cache made no difference. Yes, I do see the same issue using a new Safari profile Yes, I have changed the settings but in the following. The MBP I am using a loaner until my new machine arrives meaning i) I did know configuration of Safari (i.e., I do not use Migration Assistant, I prefer clean builds) and ii) I am running Safari with its default / standard settings. Over to you! Thank you!!

1P_Dave and Kevin_1P Apologies gentlemen but I am back. I have a new and related problem. I have 1Password for Safari Web Extension setup with Integration set to off. If / when I click on the 1Password for Safari Web Extension icon to unlock the 1Password for Safari Web Extension, I need to enter the password twice. That is, the first time I enter the password, 1Password for Safari Web Extension remains locked but the second time I enter the password, 1Password for Safari Web Extension unlocks. Look forward to your response. Thank you.

Hey, just wanted to jump in here and say that while I appreciate the credit, I can't accept it - I think you may be mistaking me for another Kevin possibly? ❤️ 😅

Kevin_1P Apologies, it was a different Kevin that I was speaking to. 1P_Dave or others, gentle reminder to please respond to my above post of November 5. Thank you!

Joelc I'm sorry for the delay in responding. I've done some testing and I can't reproduce the issue on my end, when I click on the 1Password icon in Safari's toolbar after turning off "Integrate this extension with the 1password desktop app" then I can unlock 1Password for Safari by entering my account password just once. So that I can better understand the situation can you tell me the following: What version of macOS and 1Password for Safari are you currently running? Are you clicking on the 1Password icon in the toolbar? Or in a username/password field on a website? After you enter your account password the first time, does the unlock prompt just disappear and a lock symbol appear over the 1Password icon in Safari's toolbar? The Kevin that you were speaking to via email is also active on the forum, his username is kevin_li. 🙂 -Dave

Unlocking 1Password in Safari requires entering the password twice

1P_Dave
Moderator
4 months ago
Thank you, please continue working with my colleagues over email. 🙂

-Dave
Joelc
Contributor
4 months ago
1P_Dave greatly appreciated. I look forward to hearing from your colleague. Thank you.
1P_Dave
Moderator
4 months ago
Joelc

Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as they've reviewed your diagnostics report. Please continue the discussion there.

-Dave

ref: CWA-77822-565
Joelc
Contributor
4 months ago
Oooops, I stand corrected.

The bot dis respond, it just took a while.

The support ticket ID is CWA-77822-565.

Very much looking forward to the fix!
Joelc
Contributor
4 months ago
1P_Dave

Good morning, I hope you had a relaxing weekend.

I note that i) the problem continues and ii) diagnostic report sent from the 1Password from Safari extension. I did not receive a response from your bot!

Thank you.
Joelc
Contributor
4 months ago
1P_Dave , I will complete my testing late today / early tomorrow and report back, including possibly send a diagnostics report.
1P_Dave
Moderator
4 months ago
Thank you Joelc. 🙂

-Dave
Joelc
Contributor
4 months ago
1P_Dave , I just now upgraded. I will test over the next day or two and revert. Thank you.
1P_Dave
Moderator
4 months ago
Joelc

Thanks for answering those questions, I still haven't been able to reproduce the issue on my Mac. If you still see the same issue with the latest update to 1Password for Safari (8.10.52) I'd like to ask you to send in a new diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/720952/#Comment_720952

Your forum username: Joelc

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave
Joelc
Contributor
4 months ago
1P_Dave, although swamped, responding will be a nice break noting the following:

Wiping Safari's browsing history/cache made no difference.

Yes, I do see the same issue using a new Safari profile

Yes, I have changed the settings but in the following. The MBP I am using a loaner until my new machine arrives meaning i) I did know configuration of Safari (i.e., I do not use Migration Assistant, I prefer clean builds) and ii) I am running Safari with its default / standard settings.

Over to you!

Thank you!!

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