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Former Member
3 years ago

Why can't I unlock my 1Password in my browser (doesn't work in Chrome or FF) anymore with TouchID?

I used to be able to use TouchID to unlock my 1Password in either Chrome or Firefox. It seems with the latest release, this is no longer the case. Why? 1Password Version: 7.9.5 (70905002) E...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey @SunDevil2213:

This definitely isn't the experience we want you to have when unlocking 1Password. Just to confirm, are you able to unlock the 1Password desktop app with Touch ID? Let me know!

Jack

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can't I unlock my 1Password in my browser (doesn't work in Chrome or FF) anymore with TouchID?","id":"message:33794","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:33794"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:33794"},"body@stripHtml({\"truncateLength\":200})":" I used to be able to use TouchID to unlock my 1Password in either Chrome or Firefox. It seems with the latest release, this is no longer the case. Why? \n\n \n\n 1Password Version: 7.9.5 (70905002) \nE...","body@stringLength":"444","rawBody":"

I used to be able to use TouchID to unlock my 1Password in either Chrome or Firefox. It seems with the latest release, this is no longer the case. Why?

\n\n
\n\n

1Password Version: 7.9.5 (70905002)
\nExtension Version: 2.3.4
\nOS Version: MacOS Monterey 12.4
\nReferrer: forum-search:can't unlock in browser with touchid anymore

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I used to be able to use TouchID to unlock my 1Password in either Chrome or Firefox. It seems with the latest release, this is no longer the case. Why?

\n\n
\n\n

1Password Version: 7.9.5 (70905002)
\nExtension Version: 2.3.4
\nOS Version: MacOS Monterey 12.4
\nReferrer: forum-search:https://1password.community/search?Search=can't%20unlock%20in%20browser%20with%20touchid%20anymore

"},"Conversation:conversation:33794":{"__typename":"Conversation","id":"conversation:33794","solved":false,"topic":{"__ref":"ForumTopicMessage:message:33794"},"lastPostingActivityTime":"2022-06-29T13:36:16.000-07:00","lastPostTime":"2022-06-29T13:36:16.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:33794":{"__typename":"ModerationData","id":"moderation_data:33794","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:33794_1":{"__typename":"Revision","id":"revision:33794_1","lastEditTime":"2022-05-27T07:04:08.000-07:00"},"ForumReplyMessage:message:33795":{"__typename":"ForumReplyMessage","id":"message:33795","conversation":{"__ref":"Conversation:conversation:33794"},"author":{"__ref":"User:user:7975"},"revisionNum":1,"uid":33795,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Why can't I unlock my 1Password in my browser (doesn't work in Chrome or FF) anymore with TouchID?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:33795"},"parent":{"__ref":"ForumTopicMessage:message:33794"},"body":"

Hey @SunDevil2213:

\n\n

This definitely isn't the experience we want you to have when unlocking 1Password. Just to confirm, are you able to unlock the 1Password desktop app with Touch ID? Let me know!

\n\n

Jack

","body@stringLength":"223","rawBody":"

Hey @SunDevil2213:

\n\n

This definitely isn't the experience we want you to have when unlocking 1Password. Just to confirm, are you able to unlock the 1Password desktop app with Touch ID? Let me know!

\n\n

Jack

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