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Forum Discussion

DonnieM's avatar
DonnieM
New Contributor
4 years ago

Why Shift + Command + X ?

I am on a Mac using Chrome Version 94.0.4606.81. Why is that, when I have 1PW open, ie I have just put in my Master Password, and then open a login page from 1PW, I get this little box that jumps up...
browser extension
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
4 years ago

Hi DonnieM,

You can get to that screen by right-clicking ("control + click") the 1Password logo in Chrome's toolbar and select Settings.

If the setting is turned on, then there is a connection issue between your extension and the 1Password desktop app.

Would you please try the following steps and let me know if this resolves the issue for you?

  1. Quit 1Password completely by clicking the 1Password 7 menu beside the  logo and choosing Quit 1Password Completely.
    • Or right-click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select Quit 1Password Completely.
  2. Quit the Chrome browser by right-clicking its icon in the Dock and selecting Quit.
  3. Open and unlock the 1Password desktop app.
  4. Open your Chrome browser and test again to see if the issue is resolved.