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Forum Discussion

jazzman's avatar
jazzman
Frequent Contributor
4 years ago

Why will my username and password not load on a particular website?

I just added a new website to my 1Password this afternoon, but it will not load the username and password when I hit the little circle that does that nor will it do so when I hit command backslash. I...
browser extension
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

jazzman

I wonder if, perhaps, you have the item set to not display in your browser, or have some vaults excluded from view. Let's verify:

To verify that the item will show in your browser:

  1. Open and unlock 1Password for Mac.
  2. Locate your cummins.com Login and choose Edit.
  3. Under display, make sure it is set to "Suggest in browser**.

To verify all your vaults are included in your browser view:

  1. Open and unlock 1Password for Mac.
  2. Click the 1Password menu and choose Preferences.
  3. Under the Vaults tab, make sure all your vaults are selected under Show in All Vaults.

Are you able to see the item, after verifying both of the conditions above are met?