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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Windows-Chrome extension forgets who I am

Hi. I have downloaded the 1Password chrome extension: 1Password – Password Manager 2.11.0 ID: aeblfdkhhhdcdjpifhhbdiojplfjncoa but every time I click the icon in the top right of my browse...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
2 years ago

Hi @ctm,

I'm sorry to hear you're encountering an issue when trying to access 1Password in your browser. Can you copy and paste chrome://settings/help in your Chrome browser's address bar and check if there is an update available? If there is an update, can you click to update then relaunch the browser, and see if you're still experiencing the same issue?

Afterwards, if the issue persists, can you try re-syncing your account using the following steps:

  1. Open your browser.
  2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
  3. Under General, disable the "Integrate with 1Password app" setting.
  4. Under Accounts & Vaults, click the kebab menu ( ⋮ ) to sign out of your account.
  5. Click "+ Sign in to a new account" to sign back in.
  6. Back in the 1Password extension's settings page, under General, re-enable "Integrate with 1Password app".
  7. If you don't have the 1Password desktop app installed, you can leave app integration disabled.

I look forward to hearing from you!