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Forum Discussion
Windows Hello not working for 1Password application
I have recently upgraded my PC (including CPU and motherboard). After the upgrade Windows face recognition stopped working for the app. Every time I log in it says "enter password before you can use ...
1P_Dave
Moderator
ModeratorHello AntonMakarenko! 👋
I'm sorry that sometimes the Windows Hello isn't working to unlock 1Password. As a first step, I suggest that you remove and then re-add all of your Windows Hello options, such as facial recognition, fingerprint and PIN. If the option to remove the PIN is greyed out, you may need to disable the option to “only allow Windows Hello sign-in for Microsoft accounts” on this device first.
You can find your current Windows sign-in options using these steps:
- In the Windows search bar, type “Account”, then select Manage Your Account
- Select Sign-In Options.
- Here you should find a list of your current sign-in options. Remove any Windows Hello-associated options, such as fingerprint, face, and PIN.
- Re-add any options you’d like to use as part of your Windows Hello setup.
Once that is done, you can follow this guide on using Windows Hello to unlock 1Password on your Windows PC.
Let me know if that doesn't resolve the issue and I can help further.
-Dave
