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Forum Discussion
Won't Unlock
Having constant issues where the extension will not Unlock. I get the 'Open 1Password' dialog but selecting the button doesn't open 1P to allow it to be unlocked.
1Password Version: 8.10.36
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1P_Tommy
Moderator
ModeratorIt sounds like your describing what occurs during an update of 1Password or an update of 1Password in the browser. During an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection.
- Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click or Control-click) on the helper and select Quit.
- Fully quit your browser. There should be no light on underneath the Dock icon. Optional: Check the Mac App Store to ensure you have the latest version of 1Password for Safari. If needed update 1Password for Safari to the latest version.
- Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
- Open your browser.
- Check for proper operation.
