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Forum Discussion
Won't Unlock
Having constant issues where the extension will not Unlock. I get the 'Open 1Password' dialog but selecting the button doesn't open 1P to allow it to be unlocked.
1Password Version: 8.10.36
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1P_Tommy
Moderator
ModeratorI'd suggest talking with the technical team. They can help you gather the logs needed to better understand what's happening. Let's start off with a diagnostic report.
- Open 1Password.
- Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
abjj45 A link to this thread:
https://1password.community/discussion/comment/713418/#Comment_713418Please do not post your diagnostic report to the forum. This is for your privacy and security.
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Can you also collect a console log?
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
