Forum Discussion

drewe20001's avatar
drewe20001
Occasional Contributor
3 years ago

"you can only sign in to one Our Family account at a time" - unsolvable error?

My daughter is unable to sign into 1Password 8 on her Mac, despite me helping her Rescue her account and reset her password today. The prompt on her Mac, after entering the correct password, says ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello drewe20001! 👋

Since I don't have access to your daughter's account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave