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Forum Discussion

rand0muser's avatar
rand0muser
New Contributor
5 months ago

Okta SCIM Bridge Not Connecting even with Provisioning On.

Hi friends, I've been banging my head on this one since yesterday. We're on 1Password Business, and had a series of events that lead us here. User was left in Pending and did not get automatica...
scim
Jamie1P's avatar
Jamie1P
Icon for 1Password Team rank1Password Team
4 months ago

Thanks for sharing these details. Now that users are active and not suspended, is the newly-setup SCIM bridge configured with Okta, or is it still returning the message "Error authenticating: No results for users returned”? If this error message is still returning, it might be specific to Okta because the message is not referenced in our SCIM bridge validation logic.

I spent some time digging into factors that cause mass users to be suspended, but due to the multitude of factors that can impact this, we'd be able to better narrow down the root cause of the issue with logs from your end.

For this reason, I'd encourage you to connect with our support team in order to share your logs and other details, like your SCIM bridge version. To do this, you can send an email from the email address associated with the account in question to support+forum@1password.com.
You'll also want to mention the following:
* Your user name here in the forum: rand0muser
* A link to this discussion: https://1password.community/discussion/148512/okta-scim-bridge-not-connecting-even-with-provisioning-on

This should help our support team link the support request to this forum discussion.