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joxel's avatar
joxel
Occasional Contributor
5 months ago

After a Phone upgrade can't authorize my new device using Chrome.

Steps: I try to use passkey on my iPhone to unlock. get the screen asking to grant access. I follow the instructions logging in to 1Password to the same account in chrome. I get the pop up as...
passkeys
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello joxel! 👋

I'm sorry that you're having trouble adding your passkey unlock account to 1Password for iOS. Can you try the following:

  1. On your laptop, open an Incognito or Private window.
  2. Log in to your 1Password account on 1Password.com (in the browser, not the app)

Are you able to sign into your account using the the Incognito / Private window on your laptop? If you are then keep the Incognito / Private window open and try to add your passkey account to 1Password for iOS again but this time get the code from the Incognito / Private window.

Do you see the same error message? Let me know.

-Dave