Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
After a Phone upgrade can't authorize my new device using Chrome.
Steps:
I try to use passkey on my iPhone to unlock. get the screen asking to grant access.
I follow the instructions logging in to 1Password to the same account in chrome.
I get the pop up as...
1P_Dave
Moderator
ModeratorI'm sorry that adding your account to 1Password for iOS still isn't working. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com. Use the email address associated with the 1Password account in question.
With your email please include:
- A link to this thread: https://1password.community/discussion/148579/after-a-phone-upgrade-cant-authorize-my-new-device-using-chrome
- Your forum username:
joxel - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
