Unlock with passkey - verification code

9elsen

Thank you for the feedback. I've passed along your suggestions to the team. That being said, it seems like only sending a notification to a certain device is a bit of a step back in usability. Right now, the intention is that all trusted device receive the notification so that you can approve the sign in from any of your trusted devices. Once you approve the sign in on one device, the notification disappears from the other devices.

For the browser: did you have 1Password.com open when you didn't receive the notification there? If you see the missing notification issue on your phone happen again in the future then can you please note the following so that we can investigate further:

• The device model and version of 1Password on your phone.
• The time when you tried to login to your 1Password account.

I'd also like to request logs the next time that the issue occurs:

• A diagnostics report from your phone: https://support.1password.com/diagnostics/

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143671/unlock-with-passkey-verification-code
• Your forum username: 9elsen
• The information requested above
• Please do not post your logs to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: PB-37748028