Read first: Previous version support information

Cannot install 1Password 7.3.657

dkeys
dkeys
Community Member
in 1Password 7 for Windows

I have a family license and am trying to install 1Password on my wife's laptop. I can download the installer but when I try to run it, nothing happens. I get no error message - nothing. I have tried to open it, run as administrator, double click, etc. I can access our account through 1password.com, but cannot install the software to use it in Firefox. She is running Windows 10. Any suggestions or help would be greatly appreciated. Thanks.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • MrHashimoto
    MrHashimoto
    Community Member

    Same for me. I can install as admin though, but can't launch with normal user rights again. 7.3.654 hat the same issue on my machine running latest Windows 10.

  • SergeyTheAgile
    SergeyTheAgile
    edited January 2019

    @dkeys @MrHashimoto installing as admin is not advised, as part of install 1Password needs to update few registry entries of current user, so if it's an install for admin user, it will not work well if started by regular user.

    It's hard to help without seeing logs or error records, please send us a diagnostic report as described here https://support.1password.com/cs/windows-crash-report/.

    update: corrected link to support site.

  • rfurnival
    rfurnival
    Community Member

    Sergey,
    This is the same problem I am having. I have nothing to show from a log file. Monitoring TaskManger after clicking the setup, shows the install program runs for 1 or 2 seconds and then it disappears. Nothing else happens.

  • dkeys
    dkeys
    Community Member

    The first instruction to create and send a log file is to open 1Password. The whole point of this thread is that we cannot install it so clearly cannot open it. Not trying to be rude, but any other suggestions?

  • SergeyTheAgile
    SergeyTheAgile

    Sorry, I didn't realize these instructions have nothing for Event Viewer. Here is the proper link https://support.1password.com/cs/windows-crash-report/

    If app crashes we expect an entry in Event Viewer. If app didn't crash but quit for some weird reason, we expect log files in %localappdata%\1Password\logs folder.

    Also, is there any antivirus solution running? Sometimes they can prevent app from even starting.

  • dkeys
    dkeys
    Community Member

    How do I send you the Event Viewer crash report? I tried to attach it, but got a message saying file format is not allowed. Norton antivirus is running now, but I turned it off yesterday when I was having problems installing the app. No difference with antivirus and firewall turned off.

  • reini
    reini
    Community Member

    I also can't install 1PasswordSetup-7.3.657.exe on Windows 8.1 Enterprise.
    After running the 1PasswordSetup-7.3.657 i get a failure:

    In the windows event viewer I can see 2 errors. Here the full protocol (I can't attach it as file because i get "File format isn't allowed")

    Protokollname: Application
    Quelle: Application Error
    Datum: 13.01.2019 19:20:57
    Ereignis-ID: 1000
    Aufgabenkategorie:(100)
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: Family2
    Beschreibung:
    Name der fehlerhaften Anwendung: 1Password.exe, Version: 7.3.657.0, Zeitstempel: 0x5c37cc25
    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.3.9600.18340, Zeitstempel: 0x5736541b
    Ausnahmecode: 0xe0434352
    Fehleroffset: 0x00014878
    ID des fehlerhaften Prozesses: 0x1694
    Startzeit der fehlerhaften Anwendung: 0x01d4ab6cbab45ec7
    Pfad der fehlerhaften Anwendung: C:\Users\reinhard\AppData\Local\1Password\app\7\1Password.exe
    Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    Berichtskennung: f87cba71-175f-11e9-8288-90b11c89a40f
    Vollständiger Name des fehlerhaften Pakets:
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
    Ereignis-XML:



    1000
    2
    100
    0x80000000000000

    160071
    Application
    Family2



    1Password.exe
    7.3.657.0
    5c37cc25
    KERNELBASE.dll
    6.3.9600.18340
    5736541b
    e0434352
    00014878
    1694
    01d4ab6cbab45ec7
    C:\Users\reinhard\AppData\Local\1Password\app\7\1Password.exe
    C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    f87cba71-175f-11e9-8288-90b11c89a40f





    Protokollname: Application
    Quelle: .NET Runtime
    Datum: 13.01.2019 19:20:57
    Ereignis-ID: 1026
    Aufgabenkategorie:Keine
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: Family2
    Beschreibung:
    Anwendung: 1Password.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund eines Ausnahmefehlers beendet.
    Ausnahmeinformationen: System.Windows.Markup.XamlParseException
    Stapel:
    bei System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
    bei System.Windows.Markup.WpfXamlLoader.LoadDeferredContent(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
    bei System.Windows.ResourceDictionary.CreateObject(System.Windows.Baml2006.KeyRecord)
    bei System.Windows.ResourceDictionary.OnGettingValue(System.Object, System.Object ByRef, Boolean ByRef)
    bei System.Windows.ResourceDictionary.OnGettingValuePrivate(System.Object, System.Object ByRef, Boolean ByRef)
    bei System.Windows.ResourceDictionary.GetValueWithoutLock(System.Object, Boolean ByRef)
    bei System.Windows.ResourceDictionary.GetValue(System.Object, Boolean ByRef)
    bei System.Windows.ResourceDictionary.get_Item(System.Object)
    bei AgileBits.OnePassword.App..ctor(System.String[])
    bei AgileBits.OnePassword.Program.RunMainApp(System.String[])
    bei AgileBits.OnePassword.Program.RunUi(System.String[])
    bei AgileBits.OnePassword.Program+<>c__DisplayClass4_0.

    b__0()
    bei AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
    bei AgileBits.OnePassword.Program.Main(System.String[])

    Ereignis-XML:



    1026
    2
    0
    0x80000000000000

    160070
    Application
    Family2



    Anwendung: 1Password.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund eines Ausnahmefehlers beendet.
    Ausnahmeinformationen: System.Windows.Markup.XamlParseException
    Stapel:
    bei System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
    bei System.Windows.Markup.WpfXamlLoader.LoadDeferredContent(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
    bei System.Windows.ResourceDictionary.CreateObject(System.Windows.Baml2006.KeyRecord)
    bei System.Windows.ResourceDictionary.OnGettingValue(System.Object, System.Object ByRef, Boolean ByRef)
    bei System.Windows.ResourceDictionary.OnGettingValuePrivate(System.Object, System.Object ByRef, Boolean ByRef)
    bei System.Windows.ResourceDictionary.GetValueWithoutLock(System.Object, Boolean ByRef)
    bei System.Windows.ResourceDictionary.GetValue(System.Object, Boolean ByRef)
    bei System.Windows.ResourceDictionary.get_Item(System.Object)
    bei AgileBits.OnePassword.App..ctor(System.String[])
    bei AgileBits.OnePassword.Program.RunMainApp(System.String[])
    bei AgileBits.OnePassword.Program.RunUi(System.String[])
    bei AgileBits.OnePassword.Program+<>c__DisplayClass4_0.<Main>b__0()
    bei AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
    bei AgileBits.OnePassword.Program.Main(System.String[])


  • SergeyTheAgile
    SergeyTheAgile

    @dkeys please email it at support+windows@1password.com and link to this thread, it will help us find correlation.

    We are particularly interested in errors from .NET Runtime source (like in post above).

    @reini thank you for sending us that report. I'll try to find Windows 8.1 Enterprise to run and test there. But from the first look it feels like .NET is either broken or out of date. In human it complains that it can't find resource in the app, but this is the same app and same resource as other people are using. We'll keep investigating. Meanwhile try to run .NET installer and make sure your system has all updates that it can get, sometimes there is a reboot or stuck update that can go unnoticed for months.

  • MrHashimoto
    MrHashimoto
    Community Member
    edited January 2019

    Protokollname: Application
    Quelle: Application Error
    Datum: 13.01.2019 21:15:19
    Ereignis-ID: 1000
    Aufgabenkategorie:(100)
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: xxx
    Beschreibung:
    Name der fehlerhaften Anwendung: 1Password.exe, Version: 7.3.657.0, Zeitstempel: 0x5c37cc25
    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17763.134, Zeitstempel: 0xc30ded87
    Ausnahmecode: 0xe0434352
    Fehleroffset: 0x0011ab32
    ID des fehlerhaften Prozesses: 0x4894
    Startzeit der fehlerhaften Anwendung: 0x01d4ab7cabc706da
    Pfad der fehlerhaften Anwendung: C:\Users\xxx\AppData\Local\1password\app\7\1Password.exe
    Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
    Berichtskennung: 47a7a11e-bae6-4f3f-8f25-a206908a7f2e
    Vollständiger Name des fehlerhaften Pakets:
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
    Ereignis-XML:



    1000
    2
    100
    0x80000000000000

    8219
    Application
    xxx



    1Password.exe
    7.3.657.0
    5c37cc25
    KERNELBASE.dll
    10.0.17763.134
    c30ded87
    e0434352
    0011ab32
    4894
    01d4ab7cabc706da
    C:\Users\xxx\AppData\Local\1password\app\7\1Password.exe
    C:\WINDOWS\System32\KERNELBASE.dll
    47a7a11e-bae6-4f3f-8f25-a206908a7f2e





    Protokollname: Application
    Quelle: .NET Runtime
    Datum: 13.01.2019 21:15:19
    Ereignis-ID: 1026
    Aufgabenkategorie:Keine
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: xxx
    Beschreibung:
    Anwendung: 1Password.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.InvalidOperationException
    bei AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
    bei AgileBits.OnePassword.NativeMessagingHost+d__10.MoveNext()

    Ausnahmeinformationen: System.AggregateException
    bei System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
    bei System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
    bei System.Threading.Tasks.Task.Wait()
    bei AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
    bei AgileBits.OnePassword.Program+<>c__DisplayClass4_0.

    b__1()
    bei AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
    bei AgileBits.OnePassword.Program.Main(System.String[])

    Ereignis-XML:



    1026
    2
    0
    0x80000000000000

    8218
    Application
    xxx



    Anwendung: 1Password.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.InvalidOperationException
    bei AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
    bei AgileBits.OnePassword.NativeMessagingHost+<ListenBrowserAsync>d__10.MoveNext()

    Ausnahmeinformationen: System.AggregateException
    bei System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
    bei System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
    bei System.Threading.Tasks.Task.Wait()
    bei AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
    bei AgileBits.OnePassword.Program+<>c__DisplayClass4_0.<Main>b__1()
    bei AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
    bei AgileBits.OnePassword.Program.Main(System.String[])



  • MrHashimoto
    MrHashimoto
    Community Member

    Protokollname: Application
    Quelle: Application Error
    Datum: 13.01.2019 21:15:19
    Ereignis-ID: 1000
    Aufgabenkategorie:(100)
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: xxx
    Beschreibung:
    Name der fehlerhaften Anwendung: 1Password.exe, Version: 7.3.657.0, Zeitstempel: 0x5c37cc25
    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17763.134, Zeitstempel: 0xc30ded87
    Ausnahmecode: 0xe0434352
    Fehleroffset: 0x0011ab32
    ID des fehlerhaften Prozesses: 0x4894
    Startzeit der fehlerhaften Anwendung: 0x01d4ab7cabc706da
    Pfad der fehlerhaften Anwendung: C:\Users\xxx\AppData\Local\1password\app\7\1Password.exe
    Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
    Berichtskennung: 47a7a11e-bae6-4f3f-8f25-a206908a7f2e
    Vollständiger Name des fehlerhaften Pakets:
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
    Ereignis-XML:



    1000
    2
    100
    0x80000000000000

    8219
    Application
    xxx



    1Password.exe
    7.3.657.0
    5c37cc25
    KERNELBASE.dll
    10.0.17763.134
    c30ded87
    e0434352
    0011ab32
    4894
    01d4ab7cabc706da
    C:\Users\xxx\AppData\Local\1password\app\7\1Password.exe
    C:\WINDOWS\System32\KERNELBASE.dll
    47a7a11e-bae6-4f3f-8f25-a206908a7f2e





    Protokollname: Application
    Quelle: .NET Runtime
    Datum: 13.01.2019 21:15:19
    Ereignis-ID: 1026
    Aufgabenkategorie:Keine
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: xxx
    Beschreibung:
    Anwendung: 1Password.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.InvalidOperationException
    bei AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
    bei AgileBits.OnePassword.NativeMessagingHost+d__10.MoveNext()

    Ausnahmeinformationen: System.AggregateException
    bei System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
    bei System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
    bei System.Threading.Tasks.Task.Wait()
    bei AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
    bei AgileBits.OnePassword.Program+<>c__DisplayClass4_0.

    b__1()
    bei AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
    bei AgileBits.OnePassword.Program.Main(System.String[])

    Ereignis-XML:



    1026
    2
    0
    0x80000000000000

    8218
    Application
    xxx



    Anwendung: 1Password.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.InvalidOperationException
    bei AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
    bei AgileBits.OnePassword.NativeMessagingHost+<ListenBrowserAsync>d__10.MoveNext()

    Ausnahmeinformationen: System.AggregateException
    bei System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
    bei System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
    bei System.Threading.Tasks.Task.Wait()
    bei AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
    bei AgileBits.OnePassword.Program+<>c__DisplayClass4_0.<Main>b__1()
    bei AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
    bei AgileBits.OnePassword.Program.Main(System.String[])



    The January 8th cumulative update KB4480056 is installed on my machine.

  • MrHashimoto
    MrHashimoto
    Community Member

    Same issue with .Net Framework here, but the latest cumulative patch KB4480056 is installed

  • MrHashimoto
    MrHashimoto
    Community Member

    Protokollname: Application
    Quelle: Application Error
    Datum: 13.01.2019 21:15:19
    Ereignis-ID: 1000
    Aufgabenkategorie:(100)
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: xxx
    Beschreibung:
    Name der fehlerhaften Anwendung: 1Password.exe, Version: 7.3.657.0, Zeitstempel: 0x5c37cc25
    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17763.134, Zeitstempel: 0xc30ded87
    Ausnahmecode: 0xe0434352
    Fehleroffset: 0x0011ab32
    ID des fehlerhaften Prozesses: 0x4894
    Startzeit der fehlerhaften Anwendung: 0x01d4ab7cabc706da
    Pfad der fehlerhaften Anwendung: C:\Users\xxx\AppData\Local\1password\app\7\1Password.exe
    Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
    Berichtskennung: 47a7a11e-bae6-4f3f-8f25-a206908a7f2e
    Vollständiger Name des fehlerhaften Pakets:
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
    Ereignis-XML:



    1000
    2
    100
    0x80000000000000

    8219
    Application
    xxx



    1Password.exe
    7.3.657.0
    5c37cc25
    KERNELBASE.dll
    10.0.17763.134
    c30ded87
    e0434352
    0011ab32
    4894
    01d4ab7cabc706da
    C:\Users\xxx\AppData\Local\1password\app\7\1Password.exe
    C:\WINDOWS\System32\KERNELBASE.dll
    47a7a11e-bae6-4f3f-8f25-a206908a7f2e





    Protokollname: Application
    Quelle: .NET Runtime
    Datum: 13.01.2019 21:15:19
    Ereignis-ID: 1026
    Aufgabenkategorie:Keine
    Ebene: Fehler
    Schlüsselwörter:Klassisch
    Benutzer: Nicht zutreffend
    Computer: xxx
    Beschreibung:
    Anwendung: 1Password.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.InvalidOperationException
    bei AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
    bei AgileBits.OnePassword.NativeMessagingHost+d__10.MoveNext()

    Ausnahmeinformationen: System.AggregateException
    bei System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
    bei System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
    bei System.Threading.Tasks.Task.Wait()
    bei AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
    bei AgileBits.OnePassword.Program+<>c__DisplayClass4_0.

    b__1()
    bei AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
    bei AgileBits.OnePassword.Program.Main(System.String[])

    Ereignis-XML:



    1026
    2
    0
    0x80000000000000

    8218
    Application
    xxx



    Anwendung: 1Password.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.InvalidOperationException
    bei AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
    bei AgileBits.OnePassword.NativeMessagingHost+<ListenBrowserAsync>d__10.MoveNext()

    Ausnahmeinformationen: System.AggregateException
    bei System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
    bei System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
    bei System.Threading.Tasks.Task.Wait()
    bei AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
    bei AgileBits.OnePassword.Program+<>c__DisplayClass4_0.<Main>b__1()
    bei AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
    bei AgileBits.OnePassword.Program.Main(System.String[])



  • MrHashimoto
    MrHashimoto
    Community Member

    Name der fehlerhaften Anwendung: 1Password.exe, Version: 7.3.657.0, Zeitstempel: 0x5c37cc25
    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17763.134, Zeitstempel: 0xc30ded87
    Ausnahmecode: 0xe0434352
    Fehleroffset: 0x0011ab32
    ID des fehlerhaften Prozesses: 0x2b4c
    Startzeit der fehlerhaften Anwendung: 0x01d4ab8001cfa677
    Pfad der fehlerhaften Anwendung: C:\Users\xxx\AppData\Local\1password\app\7\1Password.exe
    Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
    Berichtskennung: 8f2fc84f-d7cc-493f-af7a-88a697e300fd
    Vollständiger Name des fehlerhaften Pakets:
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

    Anwendung: 1Password.exe
    Frameworkversion: v4.0.30319
    Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
    Ausnahmeinformationen: System.InvalidOperationException
    bei AgileBits.OnePassword.NativeMessagingHost.OpenAppStream()
    bei AgileBits.OnePassword.NativeMessagingHost+d__10.MoveNext()

    Ausnahmeinformationen: System.AggregateException
    bei System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
    bei System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken)
    bei System.Threading.Tasks.Task.Wait()
    bei AgileBits.OnePassword.NativeMessagingHost.Run(System.String[])
    bei AgileBits.OnePassword.Program+<>c__DisplayClass4_0.

    b__1()
    bei AgileBits.OnePassword.Native.RunApp(AgileBits.OnePassword.RunUi, AgileBits.OnePassword.RunNmh, AgileBits.OnePassword.RunUnlock)
  • Greg
    Greg
    1Password Alumni

    Hi @MrHashimoto,

    Could you please specify the version of Windows you have on your PC? Do you have all of the updates installed?

    Also, have you tried to run .NET installer as Serge suggested above, reboot your PC, and check if the issue remains?

    Please let me know. Thanks!

    Cheers,
    Greg

  • MrHashimoto
    MrHashimoto
    Community Member

    Hi Greg,
    I'm running Windows 10 with all recent updates installed.
    I tried to run the .Net installer, but it can't install anything, saying that a newer version is installed.

    BTW - Sorry for spamming the forum, but when I hit the post button yesterday, my post hasn't appeared, even after having reloaded the page.

    Cheers

  • Greg
    Greg
    1Password Alumni

    Hi @MrHashimoto,

    Do you have any AV/anti-malware software installed on your computer?

    Thanks in advance!

    ++
    Greg

  • MrHashimoto
    MrHashimoto
    Community Member

    I tried w/o, doesn't work.
    Cheers

  • Greg
    Greg
    1Password Alumni

    Hi @MrHashimoto,

    If you have 1Password extension installed in Microsoft Edge, could you please deactivate it for a moment and check if it makes the difference?

    Thanks!

  • MrHashimoto
    MrHashimoto
    Community Member

    OK it works now. I did the following:
    1. Deinstalled the version which I installed as admin (since this was the only way it worked)
    2. Deinstalled the browser extension
    3. Run a registry cleaner to fix any fault links.
    4. Rebooted
    5. Reinstalled current version as normal user
    6. Reinstalled current version of browser extension

    Thanks for your help!
    Cheers

  • bundtkate
    bundtkate

    Glad to hear you've got it sorted, @MrHashimoto! And, on Greg's behalf, you are most welcome. :chuffed:

  • fkjoe
    fkjoe
    Community Member

    Same problem here on my Microsoft Surface Book with Windows 10 Pro. I can download the installer but when I try to run it, nothing happens. I get no error message - nothing. I have tried to open it, run as administrator, double click, etc. nothing works. I uninstalled 1Password 4 and all browser extensions, ran two different registry cleaners, deactivated the Auto-Protection of Norton Security and rebooted the system for several times. My system has all updates installed. Microsoft .NET Framework 4.7 installer says that I'm already on version 4.7 or newer. Please help.

  • ekieling
    ekieling
    Community Member

    I'm facing the exact same problems as fkjoe.

    If I execute the 1password Windows installation from the promt, I get the following messages very quickly:
    C:\Users\kieli\Downloads>[2019-02-10 22:21:29.763518 +01:00] INFO [starter] src\main.rs:196: starter 7.3.657
    [2019-02-10 22:21:29.765590 +01:00] INFO [starter] src\main.rs:197: Logging to : C:\Users\kieli\AppData\Local\1Password\logs\setup
    [2019-02-10 22:21:29.767590 +01:00] INFO [starter] src\main.rs:264: Installing to: C:\Users\kieli\AppData\Local\1Password\app\7.3.657
    [2019-02-10 22:21:29.981955 +01:00] INFO [starter] src\main.rs:203: renaming C:\Users\kieli\AppData\Local\1Password\app\7 to C:\Users\kieli\AppData\Local\1Password\app\7.old
    [2019-02-10 22:21:29.985124 +01:00] INFO [starter] src\main.rs:203: renaming C:\Users\kieli\AppData\Local\1Password\app\7.3.657 to C:\Users\kieli\AppData\Local\1Password\app\7
    [2019-02-10 22:21:30.080231 +01:00] INFO [starter] src\main.rs:166: Installation successful!

  • Macto
    Macto
    Community Member

    I have 1Password 4 trying to upgrade to a standalone 1Password 7. Windows 10. Chrome. .Net All up to date.
    It downloads. When I try to run the exe program nothing happens. No error message. No launch.
    I run Norton, but and I see Norton approve the file.

  • Greg
    Greg
    1Password Alumni

    Hi guys,

    Sorry for the troubles. Did you happen to install the previous versions of 1Password 7 (or 1Password 6) before and uninstalled it?

    Please try installing 1Password 7.2 from here and see if the installer works. If yes, you should be able to update to 7.3 after that (go to Settings > Update).

    Let me know how it goes. Thank you!

    Cheers,
    Greg

  • fkjoe
    fkjoe
    Community Member

    Hi Greg,
    I was able to install 1Password 7.2 without any problems. Afterwards I could easily upgrade on version 7.3. A long time ago I had a beta Version of 1Password6 installed and uninstalled it later.

    Cheers,
    fkjoe

  • Greg
    Greg
    1Password Alumni

    Hi @fkjoe,

    Great news! I am glad to hear you are all set now. Please do not hesitate to contact us anytime, we are always here for you.

    Cheers,
    Greg

  • SkorJo
    SkorJo
    Community Member

    I had the same problem. Windows 10 installed on my wife's laptop. All updates installed.
    When I ran the 1Password installation, the install window opened and it installed. But the program could not start afterwards. The "Windows Event Viewer" said it could not run because it required the latest version of Framework.NET. But the latest version was already installed.

    The solution that worked for me at least:
    1. Deinstall 1Password.
    2. Go to start> Type CMD.
    3. Right click and run as administrator.
    4. Type "sfc /scannow"

    Then, the "system file check" runs .... and finds nothing.
    At the current start of the 1Password-Install everything works without problems and I am able to use 1Password normally.

    At least that was the solution which worked for me.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Excellent. Thanks for letting us know! :)

This discussion has been closed.